Shipping & Returns
Free delivery for all orders over £50
£3.85p for orders up to £50
All orders are sent out Royal Mail 1st class and include insurance
Delivery time 1-2 days
Free airmail for orders over £100
All orders are sent out airmail tracked and insured
£10 for orders up to 250gm
Delivery time Europe 3 - 5 days
Rest of World 5-7 days
Buyers are responsible for any customs and import duties that may apply.
We aim to process and send out all weekday orders within 24hrs. Orders placed at the weekend will be processed and sent out the following Monday. All items are carefully boxed and packaged prior to dispatch.
Return & Exchange Policy
Excellent customer service is a priority to us at The Natural Crystal Collection.
We are happy to accept returns if for any reason you are not happy with your purchase. Please contact us within 48 hours of receipt of your order to notify us of any issues. Returns are accepted provided we receive the goods within 14 days undamaged and in their original packaging. Cost of return to be paid by the buyer. A refund will be issued once we have received the item. In the unlikely event of an item being damaged on receipt, please submit photos of evidence and provide proof of purchase.